Assistant Housekeeper (Shipboard)

The Ritz-Carlton Yacht Collection

Role Overview: Assistant Housekeeper on a Luxury Yacht

The Assistant Housekeeper plays a pivotal role in ensuring the seamless delivery of top-tier housekeeping services across a luxury yacht. This position collaborates with the Executive Housekeeper to oversee and manage housekeeping and laundry teams, striving for excellence in cleanliness and guest satisfaction.

Core Responsibilities

Management and Operational Oversight

• Team Coordination: Manages Housekeeping and Laundry teams, overseeing cleaning services and uniform maintenance.
• Guest Experience: Creates exceptional guest experiences, promptly addressing concerns and ensuring total satisfaction.
• Budget and Compliance: Assists in managing budgets, ensuring adherence to health standards and regulatory compliance.

Housekeeping Duties

• Health Standards: Implements strict Public Health practices, conducts inspections, and ensures compliance at all times.
• Inventory Management: Conducts inventories, minimizing waste while maintaining sufficient stock levels.
• Maintenance and Inspections: Regularly inspects areas, conducting audits to ensure adherence to brand standards and safety regulations.

Laundry Operations

• Efficient Services: Manages day-to-day laundry operations, ensuring accuracy in charges and handling guest and employee laundry concerns.
• Floral Arrangements: Assists in managing floral arrangements and decorations onboard, ensuring adherence to SOPs.

Guest Services Collaboration

• Personalized Services: Collaborates with Guest Services and Concierge teams, delivering personalized services based on guest preferences.
• Pre-Embarkation Checks: Inspects premium suites before embarkation, ensuring guest preferences are executed accurately.

People Management

• Leadership: Sets departmental expectations, coaches team members, and promotes an inclusive work environment.
• Training and Development: Organizes training sessions, monitors progress, and aligns team efforts with corporate strategies.

Qualifications

• Certifications: Holds valid STCW and flag certification, with substantial experience in Housekeeping and Laundry operations.
• Industry Knowledge: Demonstrates expertise in Public Health regulations, inventory management, and hospitality systems.
• Experience: Prior experience in luxury cruise ships or high-end hospitality environments is required.

Requirements and Abilities

• Physical Requirements: Ability to lift up to 50 pounds and participate in emergency procedures.
• Communication Skills: Proficient in English, capable of understanding and effectively conveying instructions.

Conclusion

The role of an Assistant Housekeeper aboard a luxury yacht demands a meticulous approach to maintaining impeccable standards of cleanliness, orchestrating seamless laundry operations, and delivering unparalleled guest experiences. This multifaceted position necessitates not only a keen eye for detail but also exemplary leadership and organizational skills.

By overseeing housekeeping and laundry teams, ensuring compliance with health regulations, and collaborating closely with guest service departments, the Assistant Housekeeper becomes the linchpin of an exceptional onboard experience. From managing budgets to executing pre-embarkation checks and personalized guest services, this role embodies the commitment to excellence and the pursuit of exceeding guest expectations.

Qualified candidates equipped with a profound understanding of hospitality operations, coupled with hands-on experience in luxury cruise ships or high-end hospitality environments, are primed to thrive in this challenging yet rewarding role. The ability to navigate various responsibilities while upholding the highest standards of service underscores the essence of this position.